Shipping policy

Shipping Policy

During extreme weather conditions, we may hold your shipment until we feel confident your wine will arrive at the quality level our winemakers intended. We will always communicate with you to let you know your order is on hold. 

WHERE WE SHIP: Tarbell's Cha Cha Mouche, LLC currently ships to the following states plus the District of Columbia: AK, AZ, CA, CO, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MN, MO, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, VA, VT, WA, WI, WV, WY.

SHIPPING RATES: Shipping is waived for all Wine Club Members. 

AGE REQUIREMENTS: An adult over the age of 21 must be present to receive and sign for your shipment of Tarbell's Cha Cha Mouche wine. UPS will send a shipment notification email to the recipient informing them when the wine shipment will be delivered so that an adult at least 21 years of age can be available to complete the delivery.

CARRIERS: Tarbell's Cha Cha Mouche ships via UPS Ground. From time to time, Tarbell's Cha Cha Mouche may also leverage local shipping options in compliance with state laws.

DELIVERY ATTEMPTS: Our carriers make 3 delivery attempts to your provided address. After the third attempt they will hold your package at a nearby pickup location for 5 days. You may contact the carrier with your tracking information and work with them to make other arrangements if needed. Unfortunately, we cannot control the package once it leaves our warehouse.

If you miss your third delivery and the wine is returned to our warehouse, you will be responsible for covering return shipping costs, and any costs to ship it back to you. We hate having to charge for this, so please plan accordingly!